Power outage or emergency

Steps to take

• Report and get updates on your outage by calling 800-662-4797.
• Stay away from downed power lines or flooded areas outside.
• Stay out of a flooded basement or room.
• Keep refrigerator and freezer doors closed as much as possible.
• Use manual operation of garage door.
• Go to safe shelter if your home is extremely cold or hot.
• Use battery-operated lights rather than candles.
• Use generators properly.
• Unplug or turn off appliances to avoid overloading when power is restored.
• Leave a single light on to alert you when power is restored.
• If you are the only home without power, check breakers or fuses.

Cold weather tips

When power is out, your furnace will not operate. Tips to stay safe:

• Wear layers of clothing to keep warm.
• Close blinds or drapes and avoid opening doors to retain heat.
• Use a generator to power your furnace, but use it properly.
• Use a properly vented fireplace or wood-burning stove, if you have one.
• Do not use outdoor grills, kerosene heaters or camping heaters.
• Go to safe shelter when extremely cold.