wood pole tag
non-wood pole tag

Report streetlight or area light that is not working


If you are trying to report a power outage (not a streetlight or area light), call 800-662-4797.

Or call 800-662-4797

To see if light is maintained by We Energies, read Identifying light owner at right.

Finding pole tag numbers

wood pole tag   metal pole tag

This style of tag is used on We Energies wooden poles.

 

Tags on non-wood poles are 2-1/2" x 2" and may be colored yellow and purple.


Faxable form

Municipalities may use a faxable form to report multiple lights. Note: We may not be able to provide typical 72-hour response for large numbers of lights.


Faxed repair requests are processed during normal business hours.

For safety reasons, most repairs are made during daylight hours. Since lights typically are off during the day, a pole number and precise location description helps us find and repair the correct light. If we have trouble finding the light, we may attempt to contact you using the contact information you provide.

Typically, we complete repair within 72 hours. If repair requires more time, we notify you of the delay.

Contacts

Customer service
800-242-9137

Emergencies/hazards
800-662-4797

Identifying light owner

Outdoor lights are owned and maintained by municipalities, property owners and utilities. Before making a report to us, attempt to confirm whether we are the responsible party. Our light poles have a numbered metal tag If a tag is damaged or missing, report the pole's location to us. If the pole is located in the city of Milwaukee, the streetlights or alley lights are likely owned by the city (call 414-286-3481 to report it).

Lights attached to buildings, lights on square poles and lights hanging directly from wires without brackets typically are owned by municipalities, private business or other private parties. We do not service these lights. Contact the municipality or business where the lights are located.