Lawn and pavement repair

Maintaining or installing underground electric and natural gas facilities often requires work on private property. When we disrupt a surface, such as a lawn or driveway, our goals are to:

• Provide repair options as soon as possible.
• Understand your expectations.
• Treat your property with care.

Work requirements and soil conditions determine how we excavate. While we (or our designated contractor) maintain the right to determine construction methods, we consider your needs and expectations, and provide a job cost proposal in writing for your approval before work begins. Consult your We Energies service representative if you need details.

Repair types

• Soft – Typically, topsoil and seed are used; sod at added cost.
• Hard – Typically, concrete or blacktop.

Soft repair types

• Basic – Cost included with construction charge. We use native soil backfill, leaving 6 to 8 inches mounded on the area to allow for settling. Excess soil is piled at a point farthest away from your house, garage or other structure.
• Seed (optional) – Cost added to construction charge. We use top soil and seed after the area has settled or been compacted. See cost responsibilities below or speak to a customer service representative for details.
• Sod (optional) – Cost added to construction charge. We use sod after the area has settled or been compacted. See cost responsibilities below or speak to a customer service representative for details.

Soft repair examples

Basic repair showing backfill of trench around cul de sac
with 6- to 8-inch mounding to allow for settling.

Basic repair showing backfilled trench dug and compacted by back hoe.

Seed repair showing early growth of seeded area.

Sod repair over compacted area (available for additional charge).

Lawn repair guides

Lawn repair basics
Lawn and pavement repair guide

Cost responsibilities

Depending on the work, you may or may not be responsible for costs associated with lawn and pavement repair on your property.

Our responsibility

When we initiate the work, we complete repair at no cost.

For example

• System maintenance or upgrade work.
• Any company work in the road right-of-way.

Your responsibility

If you requested the work and are responsible for surface repair, you may choose to have us (or our designated contractor) perform the repair – or you can choose your own contractor. Either way, the costs are your responsibility.

For example

• Any work you request that requires surface repair in the road or within the road right-of-way or on third-party property, such as service relocations or installations.
• Any emergency orders, such as digging damage to our facilities.

Restoration completion sign

Enlarge image

When soft surface repair is complete, our crew places surface restoration completion signs on the affected area. This indicates that the seed or sod repair (whichever you purchased) is completed. The sign also provides a phone number for follow up questions.

Seed or sod repair timeframe

After we complete construction and basic repair, we typically have surface repair crews on site within three weeks if you requested and purchased an optional seed or sod package from us. Exceptions to this timeline are:

• Inclement weather. When weather prevents work, we typically complete the work within a week of the scheduled date if conditions allow.
• Winter surface repair hold-over. See End of repair Season below.
• Other work activities. Road widening or resurfacing, municipal sewer or water work, or other work in the same area make it necessary to coordinate efforts, delaying repair activities. Please let us know if you are aware of any planned municipal work.
• Trenching work. When trenching is involved, the affected area requires longer settling time. Surface repair work is typically delayed about six weeks from the trench backfilling date.

End of repair season (fall)

When weather conditions end repair activities for the season, we notify you that we will complete repair the following spring.

Start of repair season (spring)

When weather conditions allow repair activities to begin, we notify you that we will complete the repair before June 1. Typically, there is a backlog of several thousand orders due to work performed in winter months. Road weight restrictions, wet soil and unpredictable weather conditions also may delay repair.

For more information

If you have questions about surface repair, please contact your We Energies representative or call: 800-242-9137

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