Please read the following terms and conditions carefully.
Enrollment activation
We will send an activation link to your email address to successfully complete your enrollment in e-Bill.
Failure to activate your enrollment with a valid email address will result in the removal of your active
username and account information to date, and require you to enroll again to access your e-Bill.
Communications
By activating your account with a valid email address, you agree to receive account notices via email.
In addition, you may receive newsletters and other marketing or informational communication.
These communications are optional, and you will have the opportunity to opt out of if you do not wish to receive them.
Paper-free billing
By enrolling in e-Bill, you agree to choose the paper-free billing option. You understand and agree
that stopping your paper bill means you will no longer receive a paper copy of your
We Energies bill through the U.S. Mail. You will be able to view or
access your current monthly We Energies statement by logging in to your
bank or financial institution website and using your username and password.
We Energies periodically includes notices in billing statements, including,
but not limited to, notices that are required by law or a regulatory agency regarding changes in your
service. By selecting the paper-free billing option, you understand and agree that those notices will
be available to you only online, and can be found in your online bill in the section labeled Inserts.
Your obligation to pay the We Energies bill by the due date is not altered
or modified in any way by stopping your paper bill.
If your paper bill is scheduled to stop, you may request continuation of your paper bill at any time.
Password
We Energies respects your privacy. You understand that you have sole responsibility
for the security of your password and you are solely responsible for notifying your bank or financial institution
if your password is lost or stolen. We Energies is not liable for any actions, claims,
costs, damages or expenses arising from a lost, misplaced or stolen password.
Unauthorized use includes accessing any account without the permission of the customer of record where
We Energies is not in receipt of that permission. Businesses that are hired
by customers to review energy accounts online must ensure that We Energies
receives permission from the customer of record before account access can be authorized. Any unauthorized
access to any account will result in automatic removal from e-Bill.
To provide permission for another user to access your account online, contact us at:
- Residential Customers
800-242-9137 (24 hours a day, 7 days a week)
- Business Customers
800-714-7777 (8 a.m. to 5 p.m., Monday through Friday)
When you give someone your My Account username and password, you are authorizing that person to obtain account
information and/or make changes to your account. You are responsible for all transactions that person performs
while using your username and password. All transactions that person performs, even those transactions you did
not intend or want performed, are authorized transactions. If you notify us that the person is no longer authorized,
then only transactions that person performs after the time you notify us are considered unauthorized. Transactions
that you or someone acting with you initiates with fraudulent intent are also authorized transactions. For your
protection, log off after every online session and close your browser to ensure confidentiality.
Cancellation and termination of service
You may cancel services at any time. Any such restriction or termination will not relieve any person of obligations
incurred and accrued prior to the effective date of such termination.
External links and content
We Energies does not endorse or sponsor third parties or their websites. You agree
that We Energies is not responsible for the availability of, or content on, any
websites operated by third parties that may be accessible through or linked to a We Energies website.
If you navigate to another site, that site's Privacy Policy and Terms of Use will control your use of that site.
We recommend that you read the terms on any site to which you link.
Service level agreement
We Energies cannot guarantee that online services will be available at all times.
If services are available, We Energies cannot guarantee that online services will be
available without delay, limitations or slowness due to any of the following conditions:
- Hardware failure, including failures of computers (including your own computer), servers, networks,
telecommunication lines and connections, and other electronic and mechanical equipment.
- Software failure, including bugs, errors, viruses, configuration problems, system incompatibility, utilities or
applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within
particular documents or other content.
- System upgrades.
- Overload of system capacities.
- Damage caused by severe weather.
- Interruption (whether partial or total) of power supplies.
- Strike or other stoppage (whether partial or total) of labor.
- Governmental or regulatory restrictions, exchange rulings, court or tribunal orders or other human intervention.
- Any other cause beyond the control of We Energies.
It is your responsibility to take appropriate steps to ensure that payments are made on the account in a timely manner.
We Energies is not responsible for late fees or other account action as a result of missed payments due to site disruption.
We Energies is not responsible for troubleshooting errors that are caused by a customer's
use of non-supported environments, the performance or non-performance of the Internet, or defective hardware.
Customers shall remain solely responsible for the compatibility and functioning of software products installed on their computer.
User conduct
You agree not to use e-Bill or the content or information delivered through e-Bill in any way that would:
(a) infringe any third-party copyright, patent, trademark, trade secret, or other proprietary rights or
rights of publicity or privacy;
(b) be fraudulent or involve the sale of counterfeit or stolen items, including but not limited to use of
e-Bill to impersonate another person or entity;
(c) violate any law, statute, ordinance or regulation (including and without limitation to those governing
export control, consumer protection, unfair competition, anti-discrimination or false advertising);
(d) be false, misleading or inaccurate; (e) create liability for We Energies or
its affiliates or cause us to lose (in whole or in part) the services of our third-party provider;
(f) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing;
(g) potentially be perceived as being obscene or pornographic or containing child pornography, or racially,
ethnically, or otherwise objectionable;
(h) interfere with or disrupt computer networks connected to e-Bill;
(i) interfere with or disrupt the use of e-Bill by any other user;
(j) access the information and content manually by request and not programmatically by macro or other automated means; or
(k) use e-Bill in such a manner as to gain unauthorized entry or access to the computer systems.
Statement of liability and hold harmless and indemnification
These terms and conditions do not supersede, modify or in any way mitigate your obligation to be bound by
and comply with all applicable tariffs, rules or regulations related to your service.
We Energies MAKES NO REPRESENTATIONS OR WARRANTIES OF
ANY KIND WITH RESPECT TO e-Bill OR ANY SERVICE PROVIDED THEREUNDER, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES
OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
We Energies ASSUMES NO RESPONSIBILITY WITH RESPECT TO
ANY USE OF e-Bill OR ANY SERVICE PROVIDED THEREUNDER. We Energies
SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FOR THE LOSS OF PROFIT,
REVENUE OR DATA WHICH ARISE FROM OR IS RELATED TO e-Bill OR ANYTHING RELATED TO ONLINE BILLING BY
We Energies. IN ADDITION, YOU INDEMNIFY AND HOLD
We Energies HARMLESS FROM ANY ACTIONS, CLAIMS, DAMAGES,
LIABILITIES OR LOSSES ARISING FROM OR RELATED TO THE USE OF e-Bill AND ANY SERVICE PROVIDED THEREUNDER.
This Agreement shall be construed under the laws of Wisconsin. We Energies reserves the
right to change any terms and conditions of My Account AT ANY TIME. We Energies may update
or change these Terms and Conditions from time to time. You can review the most current version of the Terms and Conditions
at any time. If We Energies makes a material change to these Terms and Conditions, you will be
provided notice of that change. Updates or changes to the Terms and Conditions will automatically be effective when posted
on this site, and you should periodically visit this page to review the current Terms and Conditions for e-Bill, by which
you are bound. Your continued use of this site after any changes in these Terms and Conditions shall constitute your
consent to these changes. We Energies reserves the right to change, modify or discontinue,
temporarily or permanently, the site or any portion thereof, including any and all content contained on the site,
at any time without notice. You agree that We Energies shall not be liable to you or to
any third party for any modification, suspension or discontinuance of the site or any portion thereof.
