Frequently asked questions

Password

What if I forgot it?

Sign in and click ‘Forgot your password?’

How do I change it?

Sign in and click ‘Edit your profile,’ then click ‘Change password’ at bottom.

What if I have a new one but still cannot sign in?

Passwords are case sensitive, so type the password exactly as it appears in the email. If you are using the copy/paste function, make sure there are no additional spaces before or after the password.

Application

What happens when I apply for a job?

Each time you apply, the information is routed to Human Resources. After each submittal, you receive email verification. We conduct all communication via email, so monitor your inbox as some of our communications may require timely response. We respond via email within 60 days if we have interest in your qualifications for a position. Make sure your computer settings are set so that emails from us or our recruiting partner Kenexa are not filtered as spam. Monitor all your email folders for a follow-up message about your application in case any of our email is blocked by your computer.

Should I submit one for each position I seek? Do you keep my data?

You must apply for each position. Your application remains active until the position is filled; however, your information remains in our database. For certain positions, we search our database. If your resume fits an open position's requirements, we may send an email inviting you to apply by the application deadline.

Resume

How do I update it?

To keep your profile and resume current:

• Sign in using your user name and password.
• Click ‘Edit profile,’ then navigate to ‘Attachments’ tab to upload new resume.

Verification

How do I know if my resume has been properly submitted/received?

Each time you apply for a job, the information is routed to Human Resources. After each submittal, you receive an email verification.

Contact

Can I speak with someone about a position?

Because of high volume, we cannot return phone calls. If we choose your application for follow up, we typically contact you via email within 60 days of the date we received it. We conduct all communication via email, so monitor your inbox as some of our communications may require timely response. We respond via email within 60 days if we have interest in your qualifications for a position. Make sure your computer settings are set so that emails from us or our recruiting partner Kenexa are not filtered as spam. Monitor all your email folders for a follow-up message about your application in case any of our email is blocked by your computer.

Status

How do I know the status of my submission?

Sign in and click ‘Job submission status’ for an overview of positions you have applied for since registering. In addition, you receive email verification after each submittal is successfully processed.