Billing responsibility

Renters are normally billed directly if the rental unit has a dedicated meter. The property owner or manager is billed when a single meter serves more than one unit. If a renter vacates a unit, any unpaid balance is transferred to the renter's new account with us, or the renter will be issued a final bill if the customer will no longer have an energy account.

Owners and managers should notify us of tenant changes to avoid being responsible for energy charges.